sagilli Terms &
Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and sagilli ("sagilli," "we," "us," or "our"), the operator of the online gaming platform accessible at sagilli.com and all associated subdomains, mobile applications, and services (collectively, the "Platform").

By accessing the sagilli Platform, completing the registration process, making a deposit, or using any service offered by sagilli — including but not limited to sagilli Casino, Bingo, Slot, Triple, and Mines Grand — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the sagilli Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

To be eligible to register and use the sagilli Platform, you must satisfy all of the following conditions at the time of registration and at all times during your use of the Platform:

• You are at least twenty-one (21) years of age, as required under Philippine gaming regulations applicable to casino-style online gaming.
• You are a natural person and not a corporation, partnership, trust, or other legal entity.
• You are accessing the Platform from a jurisdiction where online gaming is not prohibited by applicable law.
• You are not a current employee, contractor, director, officer, or agent of sagilli, nor an immediate family member of any such person.
• You are not subject to any self-exclusion order, whether imposed by sagilli or by any regulatory authority.
• You have not previously had a sagilli account suspended or permanently closed for a violation of these Terms.

To access the full range of sagilli services, you must register for an account through the sagilli Login page. You agree to provide accurate, current, and complete information during the registration process and to update such information promptly if it changes.

One Account Policy

Each individual is permitted to hold only one (1) active sagilli account. Registering or attempting to register more than one account — whether under the same or different personal details, mobile number, email address, device, or IP address — is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of any balances therein.

Account Security

You are solely responsible for maintaining the confidentiality of your sagilli Login credentials, including your username and password. You agree to:

• Choose a strong, unique password that is not used for any other online service.
• Enable two-factor authentication (2FA) via SMS OTP where available.
• Never share your login credentials with any third party, including family members.
• Notify sagilli immediately if you suspect unauthorized access to your account.
• Log out of your account after each session, particularly on shared or public devices.

sagilli will never contact you to request your password. Any communication purporting to be from sagilli that requests your password should be treated as fraudulent and reported to our support team immediately.

In compliance with Philippine anti-money laundering (AML) regulations and responsible gaming requirements, sagilli is required to verify the identity of all players before processing withdrawals and, in certain circumstances, before allowing continued gameplay. This process is commonly referred to as Know Your Customer or KYC.

Documents Required

• A valid government-issued photo ID (e.g., Philippine passport, SSS ID, UMID, PhilSys National ID, driver's license, or PRC ID).
• A selfie photograph holding your ID, taken at the time of submission.
• Proof of address (e.g., a utility bill, bank statement, or barangay certificate issued within the last three months) may be required for higher withdrawal tiers.
• Proof of payment method ownership (e.g., a screenshot of your GCash or PayMaya account showing your registered name and mobile number).

sagilli reserves the right to request additional documentation at any time. Failure to provide requested documentation within the specified timeframe may result in the suspension of withdrawal privileges or account access. All documents submitted are handled in accordance with our Privacy Policy.

All financial transactions on the sagilli Platform are conducted in Philippine Peso (PHP / ₱). sagilli supports the following payment methods for both deposits and withdrawals: GCash, PayMaya, BPI, BDO, and Metrobank. Additional payment methods may be added or removed at sagilli's discretion.

Deposits

• Minimum and maximum deposit limits apply and are displayed at the time of transaction. These limits may vary by payment method.
• GCash and PayMaya deposits are typically credited to your sagilli wallet within seconds of confirmation.
• Bank transfers via BPI, BDO, or Metrobank may take up to one (1) business hour to reflect, subject to the sending bank's processing times.
• sagilli does not charge fees on deposits; however, your payment provider may apply their own transaction fees.
• Deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.

Withdrawals

• Withdrawals are only available to players who have completed KYC verification.
• Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible, to comply with AML regulations.
• GCash and PayMaya withdrawals are typically processed within ten (10) minutes during Philippine Standard Time business hours.
• Bank transfer withdrawals to BPI, BDO, or Metrobank are processed within one (1) to three (3) business hours.
• sagilli reserves the right to conduct additional security checks before processing withdrawal requests, which may extend processing times.

sagilli may from time to time offer bonuses, free spins, cashback, reload promotions, and other incentives to eligible players. All such offers are subject to the specific terms and conditions published alongside each promotion, which form part of these Terms.

• Bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Wagering requirements are specified in each promotion's individual terms.
• Bonuses have expiry dates. Any bonus balance and associated winnings that remain subject to wagering requirements after the expiry date will be forfeited automatically.
• Not all games contribute equally to wagering requirements. Contribution rates by game type are specified in each promotion's terms.
• sagilli reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Bonus abuse — including but not limited to creating multiple accounts, exploiting technical errors, or coordinating with other players to manipulate bonus outcomes — will result in forfeiture of all bonuses and associated winnings, and may result in permanent account suspension.

sagilli's decision on all bonus-related matters is final. Players who believe a bonus has been incorrectly applied or withheld should contact our support team within seven (7) days of the relevant event.

All games available on the sagilli Platform — including sagilli Casino table games, Slot titles, Bingo rooms, Triple, and Mines Grand — are sourced from certified game providers and are subject to independent auditing for fairness and randomness. Return-to-Player (RTP) rates for all games are published within each game's information panel.

By participating in any game on the sagilli Platform, you acknowledge and agree that:

• The outcome of all games is determined by certified Random Number Generator (RNG) technology and is not influenced by sagilli or any third party.
• You understand the rules of each game before placing a wager. Ignorance of game rules is not grounds for a refund or dispute.
• In the event of a technical malfunction during a game round, the affected round may be voided and any wager refunded to your account balance. sagilli's decision on technical malfunction disputes is final.
• Bets placed and confirmed cannot be cancelled or reversed once the game round has commenced.
• sagilli reserves the right to void any bet that was placed as a result of a technical error, pricing error, or system fault.

The following conduct is strictly prohibited on the sagilli Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to the relevant Philippine law enforcement or regulatory authorities:

• Registering more than one account, or assisting another person in doing so, for the purpose of circumventing these Terms or claiming multiple bonuses.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the Platform in a manner not intended for human players.
• Colluding with other players to gain an unfair advantage in any game, including but not limited to sharing hole cards in poker or coordinating bets in live dealer games.
• Engaging in or facilitating money laundering, terrorist financing, or any other financial crime through the sagilli Platform.
• Exploiting bugs, glitches, or technical errors in the Platform for financial gain. Any winnings derived from such exploitation will be voided.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any other interaction with sagilli.
• Using the Platform for any purpose other than personal entertainment, including operating a commercial gambling service using your sagilli account.
• Harassing, threatening, or abusing sagilli staff or other players through any communication channel.

All content on the sagilli Platform — including but not limited to the sagilli name, logo, trademarks, service marks, trade dress, website design, graphics, text, software, game interfaces, and all other materials — is the exclusive property of sagilli or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the sagilli Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any sagilli content without prior written consent.
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Platform or its software.
• Use the sagilli name, logo, or trademarks in any manner that implies endorsement or affiliation without express written permission.
• Frame or mirror any part of the Platform on any other website or application.

Any unauthorised use of sagilli's intellectual property may result in legal action. If you believe that any content on the Platform infringes your intellectual property rights, please contact us at the email address provided in Section 15.

To the fullest extent permitted by applicable Philippine law, sagilli, its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the sagilli Platform, including but not limited to:

• Loss of profits, revenue, data, or goodwill, whether direct or indirect.
• Interruption or unavailability of the Platform due to scheduled maintenance, technical faults, or circumstances beyond sagilli's reasonable control.
• Unauthorised access to your account resulting from your failure to maintain the security of your sagilli Login credentials.
• Any loss arising from your reliance on information provided on the Platform that is subsequently found to be inaccurate or incomplete.
• Gambling losses incurred through normal use of the Platform.

sagilli's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your sagilli account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude sagilli's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable Philippine law.

sagilli is committed to promoting responsible gaming and minimising the risk of gambling-related harm. We provide a range of tools and resources to help players maintain control over their gaming activity, all accessible from the account dashboard after sagilli Login.

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Set alerts to notify you when you have been playing for a specified duration.
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in or make deposits.
• Self-Exclusion: Permanently close your account and exclude yourself from the sagilli Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of six (6) months.

If you are concerned about your gambling habits or those of someone you know, please visit our dedicated Responsible Gaming page for detailed guidance and support resources. sagilli supports the responsible gaming framework established by PAGCOR for the protection of Filipino players.

sagilli reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions, including the prohibited conduct listed in Section 8.
• Failure to complete KYC verification within the required timeframe or provision of fraudulent documentation.
• Suspected money laundering, fraud, or other financial crime, pending investigation by sagilli's compliance team or Philippine authorities.
• Discovery that the account holder does not meet the eligibility requirements set out in Section 2, including being under 21 years of age.
• Receipt of a self-exclusion request from the account holder or a court order or regulatory directive requiring account closure.
• Inactivity — accounts with no login activity for a period of twelve (12) consecutive months may be classified as dormant and subject to an inactivity fee as disclosed in the fee schedule.

Upon account closure, any verified real-money balance (excluding bonus funds and any funds under investigation) will be returned to the player via their registered payment method, subject to completion of any outstanding KYC requirements. sagilli will not be liable for any losses arising from account suspension where such suspension was carried out in accordance with these Terms.

Players who wish to voluntarily close their account may do so by contacting the sagilli support team via live chat. Voluntary account closure requests are processed within two (2) business days.

sagilli reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, sagilli will notify registered players by email to the address on file and/or by displaying a prominent notice on the Platform for a period of not less than seven (7) days prior to the changes taking effect.

It is your responsibility to review these Terms periodically to stay informed of any updates. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the sagilli Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Dispute Resolution Process

In the event of a dispute between you and sagilli, we encourage you to contact our support team in the first instance. The majority of issues can be resolved quickly and informally through our live chat support channel. Our support team is available 24/7 and aims to resolve most disputes within 48 hours.

If a dispute cannot be resolved informally, the following escalation process applies:

• Step 1 — Formal Complaint: Submit a formal written complaint to sagilli via the email address provided in Section 15. sagilli will acknowledge receipt within 24 hours and provide a full written response within fourteen (14) business days.
• Step 2 — Regulatory Escalation: If you remain unsatisfied with sagilli's response, you may escalate the matter to the relevant Philippine gaming regulatory authority in accordance with applicable regulations.
• Step 3 — Legal Proceedings: Any legal proceedings arising from an unresolved dispute shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

You agree that any claim or cause of action arising out of or related to your use of the sagilli Platform must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the sagilli Platform, please do not hesitate to get in touch with our team. We are here to help.